My apologies for my delayed response. Know that I am here to help and gladly I’ll look into this for you.
If you are still needing assistance, please reach out to me via private message. Just click on my name ComcastChrisL and from my profile page, click on the blue ‘send a message’ button. In your private message, and for account authentication, please include the following;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Also, in your reply, please include other details pertaining to the Visa card that you received. Such information as to what promotion you qualified for, the device you purchased, and the date you initiated the promotion.