Thank you for taking the time to post to the forum and my apologies for the delay in my response. I am happy to investigate the status of the situation. If you are still needing assistance, reach out to me through private message.
You can contact me through private message by clicking on my name ComcastChrisL. From my profile page, you’ll see a blue ‘send a message’ button. In your private message, please include the following;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Once I authenticate the account, I’ll reach back out to you with an update or any follow-up questions. Thanks again!