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Unable to set up voicemail on BYOD iPhone 6+

Frequent Visitor

Unable to set up voicemail on BYOD iPhone 6+

I activated a BYOD (iPhone  6 Plus) yesterday at the localXfinity store. Everything went well except I cann't setup my voicemail. I only get an error message "VOICEMAIL . User Busy". Anyone else having the same issue? When I call in from another phone, it just rings several (10?) times and then disconnects.

Official Employee

Re: Unable to set up voicemail on BYOD iPhone 6+

ydtrak, I can help with your voicemail issue. Please send me a private message with your full name, residential account number and address for help.

Official Employee
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Re: Unable to set up voicemail on BYOD iPhone 6+

Frequent Visitor

Re: Unable to set up voicemail on BYOD iPhone 6+

Me too. All i get is “User Busy” when setting up voicemail.
Official Employee

Re: Unable to set up voicemail on BYOD iPhone 6+

sgdodin, I'll update you in our private message thread.

Official Employee
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Re: Unable to set up voicemail on BYOD iPhone 6+