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Ticket Number Blank- Charged $350 when I was told my phone had no damages

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Ticket Number Blank- Charged $350 when I was told my phone had no damages

I called to inquire about why my credit card was charged $350 for mint condition phone return.  The representative told me that my phone had no damages so she did not know why the phone was Grade-c.  She opened a ticket and documented everything.  I never received a call back.  When I called, the ticket number was blank and the warehouse log said the phone has scratches.  This was not what I was told when I first called.  Its very suspicious.  

 

Additionally, I checked the account on my cell phone service that was canceled and I'm being charged $30 for phone service I no longer have.  I'm fed up and very frustrated with their sales tactics.  I would be willing to join a class-action suit!    This is ridiculous.  

 

I need further investigation into their customer service documentation and why my ticket documentation was deleted. 

 

I was also told my phone photos could not be emailed to me immediately.  This sounds suspicious.