su13, thanks for reaching out. I will take a look into this ticket. Moving forward, please do not send unsolicited private messages to the forums team. This violates the forum guidelines. I'll follow up in private message.
Sincerely apologize for directly reaching, did not realize the policy.
Both the phones have valid purchase records, never reported as stolen, possess the valid credit cards with which they were purchased.
Kindly let me know if you need any additional information.
Really appreciate your help in resolving the issue.
su13, thanks. I've sent you a private message. Before I can check the ticket, I need to authenticate your account. When you get the chance, please send me your full name and phone number associated with your residential services.