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Ticket #23395507: Emergency request to resolve

Regular Visitor

Ticket #23395507: Emergency request to resolve

 

Due to medical emergency, requesting Tier2 to prioritize resolving the Ticket# 23395507.

 

 

Official Employee

Re: Ticket #23395507: Emergency request to resolve

 

su13, thanks for reaching out. I will take a look into this ticket. Moving forward, please do not send unsolicited private messages to the forums team. This violates the forum guidelines. I'll follow up in private message. 

 

 

KenF

Regular Visitor

Re: Ticket #23395507: Emergency request to resolve

Sincerely apologize for directly reaching, did not realize the policy.  

 

Both the phones have valid purchase records, never reported as stolen, possess the valid credit cards with which they were purchased. 

Kindly let me know if you need any additional information.  

 

Really appreciate your help in resolving the issue.

 
Official Employee

Re: Ticket #23395507: Emergency request to resolve

 

su13, thanks. I've sent you a private message. Before I can check the ticket, I need to authenticate your account. When you get the chance, please send me your full name and phone number associated with your residential services.