It is now day 5 of our quest to have 3 phone numbers ported over to xfinity. After exhausting all avenues it is an error on xfinity's side that needs to be fixed. Tier2 techs are supposedly working on it for the 4th day now. I have truly never encountered something so frustrating. From the posts I have read this is an on going issue they have not addressed. I was hesitant about making the switch and now I see why. All they do is send vague emails, and I am still waiting on a call from a supervisor that was to come two days ago.
It is now day 6 of trying to port our phone numbers over. The phone tech at xfinity said we can activate them get a new number assigned by xfinity and then port our numbers over from at&t. Does anyone know how to make this happen? I would appreciate the help. Someone from Tech was suppose to call or email by today and I would really like to resolve this. I need to cancel our other cell service. I am wondering about the decision to switch
Sorry I just now recieved your email. The teir2 techs never did get back to us and after two weeks of trying they gave us new numbers. The process of porting over numbers I think is a concern new customers will have. I wish we could have had kept our numbers and had our concerns followed up on when they told us they would. Thank you for reaching out.