Shame that folks have no clue how to check for data usage especially when they are not on an unlimited plan.
If you think about it it really is not that different from going over the miles on a auto lease.
The usage is ultimately the responsibility of the driver, no?
I always make sure I'm on wifi first becasue i don't want to go over either.
That is my responsibility to do that not the carrier.
All of the phones were within normal usage range excep for my daughter's Note 8 which was draining over 60gigs of data!. Neither she nor I even use our phones like that.
I suspect your daughter is using the Note 8 for more than you think. Streaming lots of movies, streaming lots of music (leaving it on all night), using Facebook Live, downloading apps then deleting all while not connected to WiFi. The problem is with your daughter and her device usage, not Xfinity.
Had you been monitoring your data usage you would have discovered the issue and immediately switched the unlimited plan thus avoiding the large bill. You may get Xfinity to give you a break. But complaining to all those three letter agencies will get you nowhere unless you can prove you did not use the data.
I may sound harsh but I have the service with two phones.
First month my son went way over the 4gig mark and only becasue he did shut wifi down (it is on by default!) so if Xfinity mobile gives you a break, you should be praising them for bailing you out vs blaming and not taking responsibility.
We need to stop playing the victim in America and start taking responsibility for our and our families action.
Many of the current craziness in the world would not be happening if we all started to do that.
Disappointed-1, I can check on your ticket with Tier 2. Please send me a private message with your full name, address, and phone number tied to your residential services for help.