My online purchase and activation of an Iphone SE for my wife and the service from then on went without a hitch. I peruse these forums regularly and sometimes forget that this is the place for getting help. Even though my process went smoothly, I was wary of trying this again. The cost of service and my own past experience with XM finally made my decision to try it again. I ordered the LG Charge and the whole process from start to activation and number porting was smooth sailing. I know this isn't much help to those with problems but might give some balance to those that search the forums. I had my problems with byod but over all I am content with my XM experience.