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Shipping issue

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Shipping issue

I order the iPhone 8 plus on September 25 got confirmation and money was taken out of my bank acct-it is now Oct 3 and it still hasn’t shipped. I called and was told they are now out of stock and have no idea when they will be in. I tried to cancel and was told I have to wait until I receive the phone before I can cancel.. are you kidding me! They had plenty in stock when I order it! 

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Re: Shipping issue

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Expert

Re: Shipping issue

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Shipping issue

 

Linlewis, I can check on your order. Please private message me your account number, address and full name for help. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Shipping issue

I placed an order around the same time as you and am still waiting for shipping. I was told they'll ship out soon, that's all.

Official Employee

Re: Shipping issue

 

ciscoford23, I see your message and I'll respond to you there. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!