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Selling non generic phones

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Selling non generic phones

I bought 2 phones from xfinity one S8+ and a S8. My phones git canceled for non payment, after I made a payment only one of them has been reactivated the S8+, for the S8 they told me it's a non generic phones so therefore it can't be reactivate. While I'm still paying for both of them, they dom't to replace my phone nor can reactivate it. I have all calls recorded when talking to them and every time I was told something different.
Official Employee

Re: Selling non generic phones

Hi bimag, I can look into this for you and review any tickets on my side.  Please send me a private message with your account information (your name, address and account number). 



Thank you