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Samsung LTE watch won't work with xfinity.

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New Poster

Samsung LTE watch won't work with xfinity.

I just ordered a Samsung Active2 Watch for my son for Christmas.  NOW I hear that Xfinity does not support it on LTE????  What the heck Xfinity.  Every other mobile service does.  What is your problem????  Do I have to return the Watch?  

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Official Employee

Re: Samsung LTE watch won't work with xfinity.

Hello garyg1990,

 

Thank you for reaching out to us through the Xfinity Forum!  It’ll be my pleasure to provide further assistance with this issue, or any other question you may have regarding your Xfinity Mobile service.

 

My apologies for the inconvenience you’ve encounter.  As of now, as it pertains to cellular connectivity for smart watches, we only support Apple Watches series 3, 4, and 5.  Please know that we continually assess the services on offer to our customers in order to continue to build and expand the Xfintiy Mobile product.

 

Recently, we expanded our BYOD (Bring Your Own Device) program for mobile phones to include Samsung Galaxy and Note devices.  I anticipate that we may do this as well for the watch portion of the program.  I'll keep the forum posted with any updates.  Thank you again for your time, patience, and understanding.      


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New Poster

Re: Samsung LTE watch won't work with xfinity.

Do you have an update?   I would love to get services on my watch that way I can run without my phone and still able to talk with people if the need arrives.

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New Poster

Re: Samsung LTE watch won't work with xfinity.

I'd like an update as well. I was wanting to buy a Samsung watch but won't if I can't use Xfinity with it.
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Regular Visitor

Re: Samsung LTE watch won't work with xfinity.

Ditto, I'm considering purchasing a Samsung LTE.

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Official Employee

Re: Samsung LTE watch won't work with xfinity.

Hello,


Many thanks for the continued interest, patience, and support. There has been no change to the status of the situation. Currently, Xfinity Mobile only supports eSIM for Apple Watches.  When I get more info, I'll make sure to let the thread know.  Thanks  again! 

 

Chris


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New Poster

Re: Samsung LTE watch won't work with xfinity.

Is there a platform where consumers can express their desire for Xfinity to support our Samsung watches? We would like to get this message through the necessary channels that have the authority to implement this feature within the company, please. The wait has been long enough and quite frankly it is somewhat of an insult to Samsung users that the company is primarily and/or only concerned with accomodating IOS users. It is discourteous to assume that everyone is an IOS fan. The Android fan base is prevalent as well. Thank you so much for your time.

@queendomuniverse

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New Poster

Re: Samsung LTE watch won't work with xfinity.

I have used smartwatches since 2013, I was so excited when i heard galaxy came up with a LTE feature because MY XFINITY ACCOUNT ALLOWS ME TO GET AS MANY LINES AS I WANT WITH CALLS AND TEXT FOR FREE! Oh wait... they only pander to the Apple community because their watches work, but not android! WHAT? Seriously xfinity guys, you have to add this capability, i already bought the watch and i dont want to have to activate it with another carrier.
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New Poster

Re: Samsung LTE watch won't work with xfinity.

Why would any service provider sell a Galaxy phone to customers but not support the compatible Galxy watch with it? 

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New Poster

Re: Samsung LTE watch won't work with xfinity.

I won't switch to xfinity until its supported. Pretty lame
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New Poster

Re: Samsung LTE watch won't work with xfinity.

Yeah, I think I may switch providers. I hope they correct it fast. My T mobile sim is on standby.