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Samsung Galaxy S10 Visual voice mail Issues

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Samsung Galaxy S10 Visual voice mail Issues

Hi I'm in need of some technical help. I have a Samsung Galaxy S10 and my phone doesn't have the visual voicemail available, only the call to voicemail. The error message says "we can't connect to visual voice mail at this time. Check your network connection and try again later. If you're still not able to connect, contact Customer Service." Network connection is irrelevant, I've tried on both wifi and data, outside my home as well. I was told to download the Xfinity voicemail app but it didn't show any messages, including the ones that I hadn't checked yet (approxinately 18). And when I dialed *86 it connected to the Samsung voicemail that I already set up and still doesn't show my voicemails. Please assist!

 

Thank you!

Regular Contributor

Re: Samsung Galaxy S10 Visual voice mail Issues

1. You need to have Mobile Data On

2. Download VoiceMail from the Play Store

- Bill
Regular Contributor

Re: Samsung Galaxy S10 Visual voice mail Issues

To the app is actially called Xfinity Mobile Voicemail. FWIW I have an s10e.

- Bill
Regular Contributor

Re: Samsung Galaxy S10 Visual voice mail Issues

Oops that's not it that is the setup its just Voicemail in th google play store

- Bill
Regular Contributor

Re: Samsung Galaxy S10 Visual voice mail Issues

Te one I am using is named Visual Voicemail version 11.2.24.0 and I have no idea where I got it. It may have been on the phone when I got it and it does require Mobile Data on.

- Bill