Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against Forum Guidelines and the AUP.
Hi ipon, thank you for creating a post on our forum. I can assist you with your PUK unlock request, for further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".