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SAMSUNG S8+ not seeing IP ADDRESS to connect

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SAMSUNG S8+ not seeing IP ADDRESS to connect

My Galaxy S8+ has been having serious problems and I'm so tired of calling the technicians that have no clue. Just be honest. Tell me it's incompatible. Then make it compatible somehow. I'll take an S9+. Lol seriously though this is a huge problem ongoing.
I know I'm not alone and I don't want to proxy.
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