There have been dozens of posts about Xfinity Mobile supplying bogus unlock and unfreeze codes to customers owning Samsung phones.
Although some have reported eventually getting the problem solved, noone has ever disclosed what the problem was, why this continues to happen, and what the solution was.
This kind of performance by the carrier is inexcusable.
I'm trusting a Xfinity rep will see this and get me a quicker solution.
These are the same reps that have entered into private communications with those seeking help, but have never responded to questions about why this continues to happen. Some customers have received identical bogus codes repeatedly, even after they echoed the bogus codes back to support personel. This is what I find unsettling. They have known about this problem for as long as they have been selling these phones, and will not stop issuing bogus codes.
A similar ongoing problem has been WiFi calling failures. No solution after huge numbers of reports spanning many months, with no explanation other than they are aware of the problem, a problem that other carriers don't seem to be having.
I was told by Xfinity Mobile customer support (in chat) that only certain models of the S9 and S9+ can run a specific app that automatically connects to Xfinity WiFi hot spots.
The problem is that Xfinity Mobile doesn't supply people with the list of model #s that are compatilble with the specific app. What's frustrating is that this list of model #s was available on Xfinity Mobile's website only 6 months ago.
Perhaps if enough people request it, Xfinity Mobile will do the obvious and right thing and make this list available again.
Allwhi05, just following up. Were you able to reach out to Tier 2 support? Was a ticket opened?
What is the phone # we're supposed to call? I was told via 4 different chats to call 888-936-4968 and, like you suggest, ask for Tier 2.
But 888-936-4968 is just phonemail and it's for Xfinity Internet, not Xfinity Mobile. After 15 minutes, I was finally able to talk to a human and was told "there is no Tier 2".
So, again, what phone # are we supposed to call?