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S10+, Sending MMS with Mobile Data off

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Regular Visitor

S10+, Sending MMS with Mobile Data off

Ok, I jumped in and purchased a S10+.  The phone was great, I mean, really great.  However, when I turned mobile data off and attempted to send a MMS message, it wouldn't send.  I tried several different texting apps and none of them would work.

I also own a S9+, which I can send MMS messages with mobile data off.  I could also do this with the S8+ I owned before that.  A friend of mine, who purchased a S10+ to use on Verizon, can also send MMS messages with mobile data off.

 

I know what people are going to say, "MMS messages are free with Comcast."  Yes, they are.  What isn't free is the apps that run in the background and leech off your mobile data, and being on the 100MB plan, and having WiFi virtually everywhere,  it's easier to keep data off.  Another thing, limiting mobile data also didn't allow me to send MMS messages.  So, that option is also out.

I reached out to several Comcast techs and none of them could offer a solution.  I just don't understand the change.  I also don't understand why it's such a big deal to send MMS over WiFi instead of mobile data.  Come on, Comcast.  This isn't a Samsung thing, it's a YOU thing (they tried blaming it on Samsung and, conicidentally, Samsung blamed it on Comcast (yes, I spoke to both)).

New Poster

Re: S10+, Sending MMS with Mobile Data off

I just got the S10e and am having the same problem.  I cannot get pictures to download.  Surely there is a fix to this?!?  They use the same network as Verizon, according to the guy who signed me up for it, and I never had a problem with a simple thing like this there.  MMS messages should not require data to be turned on. 

Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

Weird my s8 sends just fine
Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

Have you tried textra im using it now. And have in the past. Before sending mms over wifi was really big. Its always worked for me. Also maybe check your APN make sure its provisioned correctly.
Regular Visitor

Re: S10+, Sending MMS with Mobile Data off

I tried a slew of different apps, including textra.  The APN settings are identical to those on my S9+.

I ended up returning the phone.  Now, I am rather nervous about the return process from all the horror stories I have read.

Contributor

Re: S10+, Sending MMS with Mobile Data off

Is your phone from Comcast or Global Factory Unlocked phone.

The ones global unlocked will not do the MMS with data off. I think that is one of the features that dont work BYOA.

Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

Either one will work if flashed with the CCT CSC the US unlocked version of coarse. The global or F models i don't believe works on verizon towers.
New Poster

Re: S10+, Sending MMS with Mobile Data off

My galaxy s8 just received the android pie update. i can no longer send or receive mms messages. is there a fix for this?

Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

I dont know my wifes is doing this right now not sending on wifi like before. As mms is included with our plans free. Their obviously trying to get people to use their data i bet. Im gonna figure this one out. One issue after another. Maybe if they would run a mobile company like a mobile company and not a cable company
Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

Its gotta be a IMS setting or something they messed up in the hidden menu keystrings.
New Poster

Re: S10+, Sending MMS with Mobile Data off

I had the same problem. Solved it by switching to Verizon messenger app (now available to Xfinity mobile and other system customers). Tried Android messenger and Textra based on solutions in this forum but they didn't work. The MMS and Group messenging issue is a known issue according to this forum and the short term fix is to try other apps.
Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

Will try when I get home.  Thank you for the idea   I'm still pretty sure it's in the hidden menu settings.  I'm gonna sit down tonight and compare what hidden menus I can between the two

Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

Verizon messages plus worked like a charm thank you mate
New Poster

Re: S10+, Sending MMS with Mobile Data off

thanks. verizon messages worked as well.

 

i was on the phone with xfinity and they said verizon was doing a maintenance on their network which should end today. hopefully it's fixed soon.

 

xfinity piggybacks on verizon's network. i'm not saying verizon is throttling or has "paid lanes", but it seems odd that only a verizon app is able to send an mms over wifi. 

Regular Visitor

Re: S10+, Sending MMS with Mobile Data off

All phones have been purchased through Comcast.   As I previously mentioned, both the S8+ and the S9+ I owned had no issue sending MMS with data off.  Only with the S10+ I couldn't do that.

Even with the Pie update on my S9+, I can still send MMS with data off.  Just puzzles me that such an expensive phone can't do a simple task.

Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

Ive read a lot of people with s8s s9s. S10s. Pretty much pie update broke mms.
Its not limmited to just one type of device
Contributor

Re: S10+, Sending MMS with Mobile Data off

It must be broken.. I cant get Verizon Messages or Messages apk to sent SMS over WiFi on SGS10e.

Thinking its one of THE features that dont work with outside equipment.

UPDATE: Text/Pics/Voice recordings all work with Messages+ apk now. With wifi and mobile data off Smiley Happy

Frequent Visitor

Re: S10+, Sending MMS with Mobile Data off

It is my second day on the S10+ with Xfinity.  

 

Both days I have issues sending MMS.  Im in a cell area and also on Wifi.  Tried to reboot phone.  But it just keeps spinning.  Text seem to work.  But with Pictures, Im not sure if its location or the phone.   Trying both on Wifi and off Wifi.  

 

I see this thread here - says it was an issue with Premium Text - https://forums.xfinity.com/t5/Xfinity-Mobile/If-I-am-on-WiFi-and-send-a-text-message-with-a-pix-am-I...

Contributor

Re: S10+, Sending MMS with Mobile Data off

I purchased factory unlocked S10 through Samsung and was having the same issue. Neither Samsung nor (especially) XM could help. After the update the other day, I can now send/receive MMS without turning on data.
New Poster

Re: S10+, Sending MMS with Mobile Data off

Samsung S8 updated to PIE immediately stopped sending picture messages without turning on mobile data. I spent 2 hrs at xfinity who said it's a network problem, they then spent 45 minutes with their Verizon tech who pointed at Samsung. I spent an hour and a half with Samsung as we safe booted my phone, cleared the main cache, cleared the message data, cleared the message cache, cleared the phone cache. I was then directed to an authorized Samsung care facility 2 hrs from my home. What the heck, why not? I went to UBREAKIFIX Store, they called Samsung to get authorization to reflash my phone and then did. After the reflash of the software..... same problem. It didnt do a thing. I was asked if the carrier has premium messaging switched on for my account. I asked xfinity in a text chat and they said "We dont know, call us and maybe those techs can see." The struggle continues.
New Poster

Re: S10+, Sending MMS with Mobile Data off

I just did the same. Messaging + from Verizon and it works! This is the most help I've received in a week!!!!
New Poster

Re: S10+, Sending MMS with Mobile Data off

Had a similar issue.  My wife has an S8 and I have an S9+.  She has always had data turned off and sent MMs fine.   I have been on PIE for months with no issue (data on), but when she updated her S8 to PIE the MMS with data turned off quit working.  I turned off data and tested and its till workson my S9+.  We called Xfinity who told is data is required for MMS on all android phones with PIE.  I told that that was not true because mine did work and they would not believe me.  She just installed the verizon messanger as mentioned above and now she can send and receive without data.  Thanks to the community I have a solution Smiley Happy, but no thanks to Xfinity for breaking it and then being irrational Smiley Sad

Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

Bug fixes and performance improvement 😂😂😂
Regular Visitor

Re: S10+, Sending MMS with Mobile Data off

Just to update:

I sent back my S10+ via the FedEx label Xfinity provided.  It was delivered and signed for on the 1st of April.  I still have not recevied a refund.  I called Xfinity several times and they acknowledge they have received it, it just hasn't been processed yet.  As I suspected, I think the return process is going to be a nightmare.  

As for the MMS with data off, I am still able to do this on my S9+.  Even after the security updates for Pie.  

Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

Their gonna pull that grade c garbage. And charger you nearly fill price. A bunch of people have said it
Regular Visitor

Re: S10+, Sending MMS with Mobile Data off

I took photos of the phone before returning it.  Whatever good that will do.  I am sure they will pull the BS they have on others.  Xfinity has robbed me plenty of times in other ways.

New Poster

Re: S10+, Sending MMS with Mobile Data off

Same with our 2 S8s. Samsung blamed Xfinity and Xfinity blamed Samsung. Somebody is lying. In the mean time Comcast revenue goes up. Makes it a little easier to see who might be lying.
New Poster

Re: S10+, Sending MMS with Mobile Data off

Have you updated to Android Pie?
Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

My wife's s8 is updated to pie. It broke mms on hers. Mine is still on nougat since I'm rooted.  My mms still works with data and wifi off.   Only reason I changed to the app as well is my theme for my device some reason is showing white texts on white bubbles so I can't read them and Samsung removed the option to theme text app


@Rallen610 wrote:
Have you updated to Android Pie?

 

New Poster

Re: S10+, Sending MMS with Mobile Data off

I was told no. I started with Xfinity mobile. This is the 2nd round this has happened
New Poster

Re: S10+, Sending MMS with Mobile Data off

I too experienced the same responses from Xfinity and Samsung. Each said it is the others responsibility. Getting no where, called twice, chatted twice, I can't spend this much time and they probably figured everyone will be frustrated and give up.
Official Employee

Re: S10+, Sending MMS with Mobile Data off

I too experienced the same responses from Xfinity and Samsung. Each said it is the others responsibility. Getting no where, called twice, chatted twice, I can't spend this much time and they probably figured everyone will be frustrated and give up.

mrudoni, thanks for posting. I'd be happy to look into this further. One of the biggest pulls for XFINITY Mobile is being able to use wiFi hotspots everywhere and save money on your data plan so I get why this is frustrating! Please send me a private message with your full name and the last four digits of your card on file so I can access your account and investigate. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: S10+, Sending MMS with Mobile Data off

Ken,

 

This is strictly a , "Comcast" related issue  that has been happening for several months now.  In order to resolve this a networking guru probably needs to be involved. 

 

I have been trying now for several weeks to figure this out myself.

 

Currently, I have "Tmobile" as my carrier and I have no issues at all sending or receiving strictly using "4g" instead of my WIFI. at all.

 

Giving Comcast the benefit of the doubt, I called Tmobile corporate directly and they stated it has to do with "Comcast routing & ports via networking"  WHAT CHANGED IN THE AST SEVERAL MONTHS ON COMCASTS NETWORKS???!?!?  ( Again...i wan to reiteratate i have no issues whatsoever when just using 4 g for sending/receiving MMS...which is h is not tied into comcast as I completely turn off WIFI)

 

I can see that there are a lot of threads open on this so it is a problem that not just a few people are having issues with but many.

 

Ok...so the next thing I am sure Comcast is going to say is the operating system "ANdroid" or "IPhone"  I have tried this on multiple different version of Android and Iphone...same problem!

I even tried it on an old android phone that using Android version 5.1.1.1 and same problem!

 

Is this some kind of trick to get customers who have your internet and or tv to use your service?  It would appear that way...but whats funny is even customers who have you verizon service for mobile are having issues.  

 

So what is comcast gonna do about it....nothing...as usual...this is why people are eventually gonna cut the cord altogether due to lack of quality customer service and constant raising of prices

 

Rob G

 

 

Regular Visitor

Re: S10+, Sending MMS with Mobile Data off

Excuse my typos and empootions...whoever reads this as I am sooooooooooooo frustrated with Comcast with these issues.

Official Employee

Re: S10+, Sending MMS with Mobile Data off

robjg3, I think you have every right to be frustrated, to be honest. You expect a service to work a certain way, especially in today's world where everything is done via SMS and MMS. I am not an XFINITY Mobile networking specialist but I'd like an opportunity to get more eyes on this for you. Please send me a private message with your full name and the last four digits of your card on file so I can this investigated. 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: S10+, Sending MMS with Mobile Data off

seems MMS messages must use data on.  they will go thru if you are sending them to a Verizon recipient.  Verizon network is who Xfinity is using to provide the Xfinity Mobile Service.

try a verizon users number@vtext.com

(anyverizonusersnumber@vtext.com)

with Data on----mine are going thru.

Regular Visitor

Re: S10+, Sending MMS with Mobile Data off

HI Ken,

 

I talked to my friend who is a networking GURU about this.  Even though I have to have "Data" on via my cell phone, .and it definetly doesn't work with "Data Off" we look at my router settings.  I have the most up to date router provided by Xfinity. Its a business class one with DOCSIS 3.1.

 

Specs listed below:

 

Model:TG1682G
Vendor:ARRIS Group, Inc.
Hardware Revision:11.0
Serial Number:73L2UK6B9B22502
Processor Speed:450 MHz
DRAM Total Memory:1048576 MB
DRAM Used Memory:990640 MB
DRAM Available Memory:57936 MB
Flash Total Memory:256 MB
Flash Used Memory:248 MB
Flash Available Memory:8 MB
 
 
 
For some odd reason with "Moca" enabled it works 75% of the time when sending out MMS...Strange.  No clue why. and what, who & how this sevice/protocal really works.
Regular Visitor

Re: S10+, Sending MMS with Mobile Data off




@ComcastKenF wrote:

robjg3, I think you have every right to be frustrated, to be honest. You expect a service to work a certain way, especially in today's world where everything is done via SMS and MMS. I am not an XFINITY Mobile networking specialist but I'd like an opportunity to get more eyes on this for you. Please send me a private message with your full name and the last four digits of your card on file so I can this investigated. 

 

Ken


Hi ComcastKenF,
 
Do you have an update on the issue of not being able to send MMS? I have two S9, and seeing same issue of not being able to send MMS over WiFi only over a data connection. I did some testing, installing the Verizon Messaging + app and using it as my default messaging application I can send & recieve MMS over Wifi again. If I switch back to Samsung or Google messaging apps, MMS stops working over WiFi. There are other Comcast Mobile users reporting simular results.
Official Employee

Re: S10+, Sending MMS with Mobile Data off

Hi all, 

 

I haven't gotten an update on the resolution time frame for the MMS issue on Samsung devices with Android Oreo. It is known that using the factory loaded Verizon Messaging app, you can send and receive MMS as normal. Please use that app until we make the necessary fixes. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: S10+, Sending MMS with Mobile Data off

In response to see if any work-around can be done for sending/receiving MMS messages for Xfinity Mobile customer Marla Rudoni

New Poster

Re: S10+, Sending MMS with Mobile Data off

I have a Samsung S8. Prior to the update some months ago, my MMS, send and receive worked fine via text. Did the update, which I'm told was Samsung's issue from Xfinity Mobile and Samsung said it's the carrier's issue for MMS not working on WiFi. 

Solution that worked for me was downloaded the Verizon Message app. I am, at moment, able to send and receive MMS text as I was previous to the update.

Regular Visitor

Re: S10+, Sending MMS with Mobile Data off

Ken,

 

JUst so we are clear again.   IT doesn't matter what OS is being used for Android devices.  

 

On that note, the solution of using "Verizon Mobile App" doesn't work becuase I have Tmobile as my cell provider.   Iwas wanting to switch to Comcast mobile but considering all these issues...WHY WOULD I?

 

Thanks,

 

Rob G.

Regular Visitor

Re: S10+, Sending MMS with Mobile Data off

Hi ComcastKenF,

 

The S9 I have both have Android Pie on them not Android Oreo. Was the root cause of the issue found?

Regular Contributor

Re: S10+, Sending MMS with Mobile Data off

Try using Verizon Messages from the Android Play store. It seems to work just fine


@user732 wrote:

The S9 I have both have Android Pie on them not Android Oreo. Was the root cause of the issue found?


 

- Bill
New Poster

Re: S10+, Sending MMS with Mobile Data off

2 years ago my husband and I both purchased LG X Charge phones when we switched to Xfinity Mobile.  With both Data and Wi-Fi turned off, we could send MMS.  (These phones were on Android IOS 7.0)   A few months ago we bought my daughter a Moto e5, again with her Data and Wi-Fi turned off she can send MMS.  (Her phone is on Android IOS 8.0.0)  My phone broke yesterday, went to the store to buy another.  LG X Charge was no longer available, so I purchased an LG K30.  (New phone is on Android IOS 8.1.0)  Got it all set up at the store, then on the way home (with Data turned off and no Wi-Fi) I tried to send a group text (MMS).  Was surprised to see that the upper corner of my screen said "No connection" and the message would not send - below the text box it said "Waiting for connection."  After a day of "playing around" with every setting I can find (and comparing them all to my husband's and daughter's phones) the only thing I can determine is that I CAN send MMS over Wi-Fi if Data is off, and I can also send MMS with Data on.  I CANNOT send MMS with both Data and Wi-Fi off like I could with my old phone.  After reading suggestions above, I downloaded Verizon's Message+ from the Google Play Store.  Unlike posts above, I can only send MMS with the Message+ app if I have my Data on (it won't work even work with my Wi-Fi).  Customer service on the phone with Verizon was friendly but not helpful, she just kept telling me I had to have data on to send MMS.  Curious to see if a resolution is found!  

New Poster

Re: S10+, Sending MMS with Mobile Data off

I fixed this issue by enabling phone permissions for the carrier login app and wifi calling app then making sure wifi calling was enabled. I'm pretty strict on permissions so my mms stopped going without these apps having phone permissions but it is needed for sending/receiving mms messages via wifi. This resolved my issue and now I am able to send mms with wifi in my Samsung messages app with all recent updates applied. Xfinity mobile is not trying to jack your bill. MMS messages are included with your free calling/text messages service 
New Poster

Re: S10+, Sending MMS with Mobile Data off

I fixed this issue by enabling phone permissions for the carrier login app and wifi calling app then making sure wifi calling was enabled. I'm pretty strict on permissions so my mms stopped going without these apps having phone permissions but it is needed for sending/receiving mms messages via wifi. This resolved my issue and now I am able to send mms with wifi in my Samsung messages app with all recent updates applied. Xfinity mobile is not trying to jack your bill. MMS messages are included with your free calling/text messages service 
Regular Visitor

Re: S10+, Sending MMS with Mobile Data off

I am glad you got it working bu using "the carrier app - Verizon".  The issue I am having has nothing to do with permissions or jacking up prices.  . I should be able to send out MMS messages via a the generic messages app without any issue and not have to use a "carrier app-verizon" I have Tmobile and have no problems at all whatsover using 4g to send MMS messages.  The whole intent behind this is to use WIFI for sending messages so I don't use up all my data via my provider. Hence...if there are this many issues now why would i ever even consider switching from Tmobile to Xfinity?  The on.y logical reasoning i can think is becuase Xfinity wants to make it difficult for anyone (such as myself) using a different phone carrier.  Its almost like Xfinity is  trying to turn into Microsoft but that's the beauty of competion.

Official Employee

Re: S10+, Sending MMS with Mobile Data off

robjg3, thanks for posting. The MMS issues that some are facing with the new OS update isn't working as intended--using a third party app is the current workaround. We know this is a frustrating experience and we are working on a fix for the customers who are experiencing this issue. We hope you continue to stay with XFINITY mobile as we work through this. We hope you have found the value we provide a great reason to stay! 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: S10+, Sending MMS with Mobile Data off

Is there an specific third party app that would work with MMS over WiFi?

 

I'm currently using Messages (Google app) and I have turn off my wifi everytime I need to send an MMS.