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Received Calls "Call Failed" issues Please Help.

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Frequent Visitor

Re: Received Calls "Call Failed" issues Please Help.

If you haven't already check out the other thread on this issue :

 

For what it's worth ... See the comments I posted from my call to XM last week.  Obviously, it does not do anything to correct the problem, but does give a lot of insight into XM's total disregard to acknowledge there is a problem or make any effort to fix it at this time.

Official Employee

Re: Received Calls "Call Failed" issues Please Help.

Hey stormzx28, we are aware of call failed issues affecting some customers using WiFi calling. If you have a case or ticket number from XFINITY Mobile, I'd be happy to take a look into any updates from support. Feel free to send me a private message with your full name and the last 4 digits of your card on file so I can access your account and check.  Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  


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New Poster

Re: Received Calls "Call Failed" issues Please Help.

Hello, I too am having constant call-failures for incoming calls since switching from AT&T to Xfinity. Restarting my phone will solve the problem, only temporarily. My phone is not set to make WiFi calls. It’s an iPhone 6 Plus....

 

I look forward to your help resolving this issue! Thanks! 

Regular Visitor

Re: Received Calls "Call Failed" issues Please Help.

They won’t help!! I switched to T-Mobile prepaid. 40.00 unlimited 10 G.B. I get connected at home on WiFi and never have a call dropout.
Frequent Visitor

Re: Received Calls "Call Failed" issues Please Help.

I turned off WiFi calling and it worked for me
Regular Visitor

Re: Received Calls "Call Failed" issues Please Help.

You have to have WiFi where I live. No signal. Xfinitiy is the only company that drops calls when connected to WiFi. You would think they could fix this.