Community Forum

Re: data services on phones suddenly stop working

Regular Visitor

Re: data services on phones suddenly stop working

I have the.same problem. Phone and text work fine. I can connect to my in home or xfinity wifi networks for internet but I get nothing on the 4G network. Did you find a solution? I am being told I have to replace my phone(LG-K212).

Official Employee

Re: data services on phones suddenly stop working

 

jkilloughco, you're not getting any data connection whatsoever? Have you tried rebooting your phone? Ensuring cellular data is on? Have you tried a factory reset? 

 

KenF

Regular Visitor

Re: data services on phones suddenly stop working

 Yes to all the above. I even took the the phone into an xfinity store and they tried a new sim card. Still says i am off line when on the mobile data. Phone and text work fine. 

Official Employee

Re: data services on phones suddenly stop working

Hmm that's weird. Let's take a look at your provisioned features. Please send me a private message with your full name, address, and phone number tied to your residential services for help.

New Poster

Re: data services on phones suddenly stop working

after replacing phone and sim card, it still didnt work.  finally, i found the solution after many calls and broken promise of return calls.   the problem was i put too much faith in comcast to resolve the problem and should just had switch over to another provider.   works fine after i switch.    awesome job comcast.  no wonder this company is the worst in customer services every year.  

Official Employee

Re: data services on phones suddenly stop working

 

Hello yx1984, I apologize for the poor experience that you had with us. I hope that you give us the opportunity to make this right by you in the future, please feel free to reach back out to us if you change your mind or if you have any questions/concerns regarding Comcast services. Have a good day.