Community Forum

Re: Xfinity mobile order status

New Poster

Re: Xfinity mobile order status

i have a simalar problem i ordered iphone 8 plus got the order confirmation email they also took the money out of my card  but send me a email saying unable to shipdo to they couldnt get the payment to go through but so called first was told your phone will arrive on the 4th of october then was told that they dont see the payment did your problem get solved

Official Employee

Re: Xfinity mobile order status

carmb, I can check on the status of your order and your payment. Please private message me your account number, address and full name for help. 

New Poster

Re: Xfinity mobile order status

Can you please tell me when I can expect my order to be shipped? Order 712530?
Official Employee

Re: Xfinity mobile order status

 

Hello RAchelo123, I can check on the status of your order for you. Please send me a private message by clicking on my name (ComcastAmir) and click "private message me" and provide your full name, account number, and street address. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Xfinity mobile order status

Interested in the status of my order XFINITY Mobile order #1087264. I received a call from Xfinity Fraud and confirmed some info and passed the verification process, when should i get an email? rep said i would received an email with order info and tracking details.