So you are saying that I wasted hundreds of dollars on AppleCare that won't do anything for me? Can someone please contact me to get this resolved?
Pesco, as a member of our corporate forums team, I work on the forums to resolve customers' issues. What is going on? Did you have your device replaced via Apple care? Send me your account number, full name, and address via private message so I can check to see if your phone is compatible with the VoLTE option.
Have you received any updates or found a solution yet? My phone was replaced under applecare and all features worked perfectly for 2 weeks before VoLTE and Personal Hotspot were disabled. My issue has also been escalated to Tier 2 but I'm not optimistic about an outcome. Hopefully this will be moot when Xfinity Mobile enable BYOD (whenever that is) but it's unacceptable to have a half functioning device until that time.
Earlier today, after one month of service, I also got this message that LTE calling has been disabled. I have the same cellular setting screen as above - LTE voice cannot be re-set. I could not make any calls this morning and restarted the phone, and that's when I got this message.
Due to initial cellular data issues within a few days of starting service, I was told by XFM support to return my iPhone to Apple for replacement, which I did. Apple tech did thorough test of iPhone 8 provided by XFM and agreed to swap out. Replacement phone had same cellular data deficiencies and Apple tech suggested swapping out SIM. Took new phone to Xfinity store where the manager swapped out my SIM. Still no improvement. Still seeing high cellular data latency and throughput, plus frequent failures to connect to xfinitywifi or XFINITY.
Any updates? I am now having the same issue this morning with my iPhone 7+ (swapped from an LG X-Charge). But my wife's iPhone is working just fine. Seems the same issue was happening when we first swapped, but somehow it started to work.
This really pi$$es me off Xfinity! This is not a "we are unable to support BYOD at this time". I have been putting up with no hotspot and no visual voicemail but I HAD VoLTE and now you've taken it away?? Ridiculous! Just try treating your cusotmer right!!
Xfinity customer service is pathetic...
We don't support "BYOD" is just an excuse..
I brought a new iPhone X from xfinity and it is also having the same issue..
Truth is they don't know how to fix the issue, so they are simply finding excuses.
I have opened several tickets for this issue but no response from that so called tier2 yet.
Same thing happened to me. Apple replaced my iPhone 8+ and swapped everything over. VoLTE worked for about a week then got the message at 2AM saying Xfinity Mobile disabled Voice LTE Calling. I've called 4 times, chatted with their Social Media accounts - no one knows how to fix it. Still have yet to get a call back from Tier 2. This should really be prioritized.
I have 3 lines that just have been lost HD Voice, were working fine since May. XM CS has been no help, It looks like they are not able to solve this problem by themself. XM needs to work with Verizon on this issue ASAP.
A Comcast rep told me I'd start losing 'provisions' i.e. VoLTE, tethering, etc. and that eventually the line would be disconnected because the system doesn't see the correct device (or something), unless I regularly put the SIM back in the XM phone for the system to see my device and 'reprovision' the services.
I'd recommend that just to see if you regain the services.
Further to my post of 11-4-17 above, I spoke to XF Mobile last Friday about inability to use LTE Voice (Data only). I was told that my SIM, installed by the manager of the local Comcast store, was invalid. I was sent another SIM which I received yesterday. I had to call to activate it, just like before. After the activation was complete I was still unable to select LTE Voice & Data. I was told that the issue would be escalated and I would hear from tech support. So far, a day and half later and no call and still unable to select LTE Voice & Data. I have been an XF Mobile customer now for just over 2 months and get lousy cellular data throughput and cannot make a call while browsing the web. Twenty percent of attempts to connect to xfinitywifi fail, either with a cannot join network warning, or I get an IP address on the router but no wifi symbol on top of the phone meaning no internet connection. When this happens I am using cellular data that I have to pay for. I am on my second iPhone and third SIM card. The service, as proposed, meets my price and data usage but I guess we are getting what we pay for!
To date, I have never heard back from anyone at Xfinity Moibile regarding the case I re-opened on 12/4, but checking the settings on my iPhone, I now see that LTE is now properly set to Voice & Data.
You are going to have to call in to XFM to fix your problem. Your phone has to be re-provisioned from their end. The abiity of Xfinity's help staff varies and if you feel you get someone that just doesn't understand, ask for a supervisor.