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Re: Xfinity Mobile Shipping Update

New Poster

Re: Xfinity Mobile Shipping Update

I am at my wits end. I tried to subscribe to Xfinity mobile for over a month now . I have spent over 30 hours on hold trying to talk to you at Xfinity mobile employee. I have emailed over 50 times I have texted over 100 times and now I've been messaging . All they give me is multiple reference numbers this is absolutely ridiculous . This is going on for over over a month now I even reapplied for service twice since I get no Answers. The only time I was able to talk to a Comcast employee live they decided they were just gonna hang up on me without even giving me their name .
I have never seen such service In my life.
Jk
Official Employee

Re: Xfinity Mobile Shipping Update

 

Jk6823, I'd like to improve your experience. Are you having issues with our fraud protection check? 

 

KenF


I am an Official Comcast Employee.
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New Poster

Re: Xfinity Mobile Shipping Update

Yes....I have placed 3 orders and submit the XM tier 2 questions and here nothing back from them....so they tell me to resubmit

again. It has been 5 weeks and Im tired of doing this. I get accurate answers as I get my Xfinity rep on the phone to validate,

Highlighted
New Poster

Re: Xfinity Mobile Shipping Update

Here is my last order number #153139

New Poster

Re: Xfinity Mobile Shipping Update

Ken,

Why can't you give me an update on my 0rder #153139?? Again I was put on hold for another 3 hours....and was texting another xfinity

support person and they say AGAIN that my order number does not EXIST?? Its been 5 weeks now and 3 orders old and NOBODY can tell me whats going on even though they have taken MONEY out of my account 2X. I estimate that I spent over 30 hours on hold and have texted over 200 messages and now I'm trying this route.

WHY CANT ANYONE HELP ME..CALL ME????

Frequent Visitor

Re: Xfinity Mobile Shipping Update

Have you had any luck? You should consider looking to see if you have a comcast store who has Xmobile. I'm hearing that it's sooo much easier and faster. If my order doesn't finally go through, that's the route I will take. I would prefer things to run smooth with this current order, though.
New Poster

Re: Xfinity Mobile Shipping Update

No Luck...and Ive tried everything...I have been a comcast customer for over 20 years and spend an average of 200$ monthly

and they seem not to care as no one gets back to me.

Frequent Visitor

Re: Xfinity Mobile Shipping Update

Similar situation. We need to stick together as this is unethical. Email me at atrana23@gmail.com to discuss.