Community Forum

Re: Xfinity Mobile Fraud Issue

New Poster

Re: Xfinity Mobile Fraud Issue

Good god i just had this happen and am getting same lies and run around and losing time from work. Is anyone getting anywhere with these idiots from xfinity mobile? The local xfinity store even tried to help and got the same bs lies. Or is the only thing to so is cancel absolutely all xfinity services?
Official Employee

Re: Xfinity Mobile Fraud Issue

 

Hlampert, we take these matters very seriously. Please go to www.xfinity.com/fraudclaimform to submit a claim or call the Customer Security Assurance ID Theft team at 844-335-8719 as soon as possible.

Regular Visitor

Re: Xfinity Mobile Fraud Issue

I'm going through the same s--- right now
Official Employee

Re: Xfinity Mobile Fraud Issue

I'm going through the same s--- right now

Did you reach out to CSA Vryconfused? If the order hasn't shipped yet, you can call XFINITY Mobile to cancel them. 

 

KenF

Regular Visitor

Re: Xfinity Mobile Fraud Issue

I think I'm gonna go to my local news station and expose this issue. I'm still fighting to get answers.
Official Employee

Re: Xfinity Mobile Fraud Issue

 

Vryconfused, what support avenues have you taken so far?

Official Employee
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Re: Xfinity Mobile Fraud Issue

Official Employee
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Re: Xfinity Mobile Fraud Issue

New Poster

Re: Xfinity Mobile Fraud Issue

Anyone has this resolved? I have spent entire evening on this and not got anywhere! Did you have phones you didn't order turn up? was your credit card billed?

Official Employee

Re: Xfinity Mobile Fraud Issue

 

person12, if this has happened to you, I suggest reaching out to our CSA team.