KB9TEK, I can check on your provisioned features and the ticket you opened this morning. Please send me a private message with your full name, account number and address for help.
@comcastkenf Having this problem with my Xfinity purchased iPhone 6s+. All I see is "Set Up Personal Hotspot". Happened after upgrading to ios11. Can you help send whatever updates my phone needs to correct this issue?
Already tried pulling sim out, power cycling, etc.