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Re: My orders of 3 phones have vanished XM Dashboard

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Regular Visitor

Re: My orders of 3 phones have vanished XM Dashboard

So how are you supposed to know if your orders are pending or not? I've had 3 disappear. I am on try 4. I can only assume that the fraud questions weren't answered properly somehow (despite getting the answers directly from my bill and or/customer service at comcast/xfinity). This has been going on for 2 weeks. No charges to CC's, no explanation from xfinity. I keep getting told if nothing happens within 72 hours of the questionaire to try again. Can someone help? Thanks Smiley Happy


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Official Employee

Re: My orders of 3 phones have vanished XM Dashboard

 

Smmoore, I can check the status of your order. Please private message me your account number, your order number, your address and full name for help. 


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Official Employee

Re: My orders of 3 phones have vanished XM Dashboard

 

Smmoore, I can check the status of your order. Please private message me your account number, your order number, your address and full name for help. 

Regular Visitor

Re: My orders of 3 phones have vanished XM Dashboard

Ok. Thank you. Will do now.