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Re: I need a tier 2 representative to call me back..

New Poster

Re: I need a tier 2 representative to call me back..

I’m having same issue and can’t get anyone to call me back even tho I have been on the phone for 2 days. Ticket number 140831140 been escalated still no call back. I need my services restored or I will be leaving xfinity cable and mobile.
Official Employee

Re: I need a tier 2 representative to call me back..

 

Cthomas2861, thanks for posting here. I'd be happy to look into this ticket. Please send me a private message with your full name and the account number and phone number associated with your residential services for help.