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Re: Help the Xfinity mobile order verification is killing me!

Regular Visitor

Re: Help the Xfinity mobile order verification is killing me!

I have had the verification dept cancel two orders this week. I am trying one last time. I already have a home internet and cable account with Xfinity and am trying to ordet three phones and switch over three lines from Sprint. I submit the requested information and receive an email two days later informing me that the order was cancelled. Nobody that I have reached out can help me. Please help me make sure that this order is not cancelled because the promotion ends today and I don't want to loose the opportunity. I am so frustrated I might just cancel my home internet and cable too. I reached out to two supervisors at store and they won't even reply to my email after literally speaking to them in the store!!!!  

Official Employee

Re: Help the Xfinity mobile order verification is killing me!


@shouldicancel wrote:

I have had the verification dept cancel two orders this week. I am trying one last time. I already have a home internet and cable account with Xfinity and am trying to ordet three phones and switch over three lines from Sprint. I submit the requested information and receive an email two days later informing me that the order was cancelled. Nobody that I have reached out can help me. Please help me make sure that this order is not cancelled because the promotion ends today and I don't want to loose the opportunity. I am so frustrated I might just cancel my home internet and cable too. I reached out to two supervisors at store and they won't even reply to my email after literally speaking to them in the store!!!!  


Hey there,

 

Thanks for taking the time to post here about your order delays. I know this has been a frustrating experience so I'll work with you and provide you with all the information you'll need to continue in the ordering process. I got your private message to my personal inbox, so I'll follow up with you there.

 

Ken


I am an Official Comcast Employee.
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