RobertVol, a credit check is required to start service regardless of how the phone is added to the account (BYOD or purchase).
ComcastKenF....if you are a current internet/tv customer and opt to purchase a phone thru the xfinity mobile program will a credit check be ran again?
Lindak888 wrote: ComcastKenF....if you are a current internet/tv customer and opt to purchase a phone thru the xfinity mobile program will a credit check be ran again? Lin
You must have Comcast internet to sign up for Xfinity Mobile, and a credit check may be required for some customers but not all. If we need to gather this information we will ask before performing the credit check.
Yes, I have excellent credit. Unfroze my Eq Fax credit and let them run it, did not pass for BYOD.
BUT if I purchase an i-Phone from xfinity mobile then it passes, lets me get a line.
Very strange. Dont want to buy a phone I already have i-Phone.
I had this issue just today and was told to come back next year and try again. It's really amazing that something like this can't be resolved quickly and easily. (Makes me wonder what other things will go wrong if I had switched.)
They ran a credit check for a existing customer for a BYOD inquire. The credit check was *rejected* do to a freeze and now I'm told "Sorry - Try again next year when our system allows it." I'm no expert but it seems to me you would want to limit the number of inquires that can be made and declined in thirty days. However, you might want to allow two or three if the return from Equifax is rejected/frozen. Apparently whoever designed the system never considered frozen credit accounts.
In fairness I did have a similar problem with Sprint a few years ago. The difference was that when I called they understood the issue and dealt with it manually while the system was updated.
We are living in a "Amazon" world now and if those expectations and standards aren't met somebody else will get my business.
I really don't think the people on the street know what the problem is.
I was also rejected trying to add a third three additional lines, lines 3, 4, and 5, to my account within a few days. I had been an xfinity customer for 20 years, a mobile customer for more than one year and credit monitoring services show my credit score is 825+. I just think if you try to add more than 2 lines at a time you are going to get rejected.
One month later I added the third line, the fifth total, without incident.
Xfinity Mobile is postpaid, so it doesn't matter because they'll still run your credit. XM isn't prepaid, like Boost Mobile or Metro. Think of XM as Sprint, ATT, TMo, and Verizon.