Will we be able to upgrade to the new iPhone entirely online? Normally you force us to come into the store but with Covid I really dont want to go into the store as I have not been going into any stores, restaurants, you name it. I really hope you have a streamlined plan for iPhone upgrades this year.
Yes, it's the best way to upgrade. Go into your account, select your device, select device upgrade, and so on.
You can also just shop for phones on the xfinity mobile app and select a new device and then select the option to replace and existing device.