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Promotion gift cards

New Poster

Promotion gift cards

Hi All! So I received a call from an xfinity sales person back in September 2018 sometime and asked if I was willing to switch my mobile service to Xfinity and they had some really attractive promotions going on. At that time I had Verizon and now wish I had never switched to be honest. I was told by the rep that called, that if I ordered a new iphone, I would received a $400 promotional visa gift card. Well I ordered two new iphones so I was told I would receive $400 for each a total of $800 in gift cards. I'm not being told its only 1 gift card for $400 for both phones. I understand promotions change all the time and they are no longer running that promotion but this is not fair if I was told one thing and now they are back peddling. Xfinity has always been sleezy in that respect and not sure why I would torture myself even further by switching my mobile service as well. Anyone else have this experience? Thanks in advance! 

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Official Employee

Re: Promotion gift cards

Hi Chrissy356, I can certainly get this issue addressed for you with our rewards team. To get started please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Promotion gift cards

Hi Comcastamir, I'm sorry I seem to be having trouble sending you a message. I clicked on your name and it brings me to "about comcastamir" page but nothing says send message. Please help! Thank you 

Official Employee

Re: Promotion gift cards

Hi Chrissy356, thank you for reaching back out to me here. I was able to get your private message, please reach back out to me there and I can provide an update on you rewards cards.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!