Community Forum

Prepaid Visa Card

Regular Visitor

Prepaid Visa Card

I purchased a Galaxy S8 on 11/14/17, during a promotion that offered a prepaid gift card for being a new xfinity mobile customer and was a current xfinity home customer.  The sales consultant informed me that the prepaid visa card would take 16-18 weeks until I receive.  To date I have not received.  I contacted customer service on 3/5/18 and after an hour on the telephone was informed that there never was such a promotion.  She further stated that Samsung has never had a promotion, only Iphones.  Knowing that this is not correct, I would like some help on where to go from here.

Frequent Visitor

Re: Prepaid Visa Card

Does anyone have an answer to this? I got an email after I got the phone back in December but does not show up on Xfinity's rebate page. Is Samsung sending this not Xfinity?

Official Employee

Re: Prepaid Visa Card

Hi all, there was a promotion around this time for Samsung and I will gladly review your accounts further.   Please send me a private message with your account information (your name, address and account number). 

 

Thank you

Official Employee

Re: Prepaid Visa Card

Hi sammy92, thank you for working with us in private message and glad we were able to get a new card shipped to you.  Please back reach out if you have any questions in the future.

 

Thank you