I purchased a Galaxy S8 on 11/14/17, during a promotion that offered a prepaid gift card for being a new xfinity mobile customer and was a current xfinity home customer. The sales consultant informed me that the prepaid visa card would take 16-18 weeks until I receive. To date I have not received. I contacted customer service on 3/5/18 and after an hour on the telephone was informed that there never was such a promotion. She further stated that Samsung has never had a promotion, only Iphones. Knowing that this is not correct, I would like some help on where to go from here.
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Does anyone have an answer to this? I got an email after I got the phone back in December but does not show up on Xfinity's rebate page. Is Samsung sending this not Xfinity?
Hi all, there was a promotion around this time for Samsung and I will gladly review your accounts further. Please send me a private message with your account information (your name, address and account number).