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Porting help

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Porting help

Hello I signed up for service on 6-10 in a store and they had to ship my phone to me. I received it today and verified the port information but my port seems stuck after several hours. When I called in for help the rep told me Google Voice is not supported. I see on the forums that people have trouble porting Google Voice often, so I want to know if someone can help me figure out what is wrong. Thanks!