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Porting Disaster

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Porting Disaster

So I am trying to port from AT&T Prepaid to Xfinity Mobile (XM) and it has been almost 4 weeks and no success.

 

I have been on 4 conference calls with XM and AT&T and AT&T continues to say they aren't even seeing the port out request from XM. We've restarted multiple times, left SSN and Pin code blank on the port out requests (per AT&T), I've added funds to the prepaid account, a ticket was assigned and escalated to Tier 2 and Tier 3 status with XM, but am getting nowhere. 

 

If anyone has any suggested course of action, I am all ears.

 

Thanks,

 

RS

Official Employee

Re: Porting Disaster

 

Helpmeport, I can check the ticket you have open with Engineering ops (Tier 3). Please send me a private message with your full name and phone number tied to your residential services for help.

Official Employee

Re: Porting Disaster

 

Helpmeport, Engineering has reported that they've completed the port. Post again if you need anything else.