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Please re-enter the 10 digit telephone number"

New Poster

Please re-enter the 10 digit telephone number"

Any soutions or software updates for this problem

New Poster

Re: Please re-enter the 10 digit telephone number"

Same issue here... been on hold 20 minutes with support so far waiting for some info. Between WiFi calling not working and this, I’m not too happy I switched over last week.
Contributor

Re: Please re-enter the 10 digit telephone number"

Same issue here for past three months, no resolution.  Can't make outgoing phone calls among other issues.  Have been through T2, T3, XM Escalation Specialists- still no fix.

Official Employee

Re: Please re-enter the 10 digit telephone number"

Hi all, are you getting this message when calling just using LTE and not Wifi calling?

 

Thank you

Contributor

Re: Please re-enter the 10 digit telephone number"


@ComcastPhill wrote:

Hi all, are you getting this message when calling just using LTE and not Wifi calling?

 

Thank you


I get the "please re-enter 10 digit number" message about half the time I make a call on LTE, and 100% of the time I try to make a call on 1X.

Official Employee

Re: Please re-enter the 10 digit telephone number"

Hi Heronn, I would like to take a look at this further for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you