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Phone scam

New Poster

Phone scam

Got an email saying I ordered two phones
Thought it was junk mail
Phones showed up at my house - two brand new iPhones
Then... a 62 year old lady rang my doorbell an hour later asking for a package that was sent to me “by mistake “
I told her I was calling the police and she went away crying, obviously a victim in the scam
I checked my Comcast account and it looks like I did order two new iPhones but of course it was an inside job or I was hacked

Silver Problem Solver

Re: Phone scam

Take the phones, unopened, to your nearest Comcast store and return them. Get a receipt and keep it. 

Expert

Re: Phone scam

Follow through on your call to the police. And change your password too, just in case.


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Official Employee

Re: Phone scam

 

Hello Godfreypaul, we take these matters very seriously. Please go to www.xfinity.com/fraudclaimform to submit a claim or call the Customer Security Assurance ID Theft team at 844-335-8719 as soon as possible. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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