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Phone order

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Phone order

I order my phone abour 3 days a go and i been following on it and I see it hasnt been shipped yet .  Any reason why?

Official Employee

Re: Phone order

Hello rosmle,


Great question and I appreciate your diligence in following your order.  I definitely want to research this for you and see what is going on with your order.  In order to do so I just need a little information from you.


Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. 


Thank you for your patience,



I am an Official Comcast Employee.
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