Great question and I appreciate your diligence in following your order. I definitely want to research this for you and see what is going on with your order. In order to do so I just need a little information from you.
Please reach out to me via private message. Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Thank you for your patience,