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Phone backlog?

Frequent Visitor

Phone backlog?

I ordered two Galaxy S7 Edge phones on Friday, September 9 and was charged later that day. When I submitted my order, the estimated delivery date given was September 13. It's now evening of September 12 and the phones do not have a tracking number assigned.

 

I assume there is a backlog of orders since the wait time for phone help is around an hour. Can an employee give me an guess as to when the phones will actually ship? I'm not in a bind, have not discontinued service with Verizon yet.


Accepted Solutions
Official Employee

Re: Phone backlog?

Hello, AprilWhine. You can find information regarding how to track your shipping and order status here. I can also help check the status of your order if you send me a private message verifying your full name, address, and the phone number associated with your account. To send me a private message click my name, ComcastMax, and then click Private Message Me.


All Replies
Official Employee

Re: Phone backlog?

Hello, AprilWhine. You can find information regarding how to track your shipping and order status here. I can also help check the status of your order if you send me a private message verifying your full name, address, and the phone number associated with your account. To send me a private message click my name, ComcastMax, and then click Private Message Me.

Frequent Visitor

Re: Phone backlog?

Thanks Max, pm sent.