Community Forum

PUK Code needed

New Poster

PUK Code needed

I called Xfinity support today for a PUK code and after some time with "Tech Support", I was told that I had to take my phone to an Apple store to unlock my iPone 8.  This is unacceptable in that the PUK code is a carrier issue.  

Does Xfinity have access to this code?  No it wasn't printed on the card the sim came with either!!

 

 

Oscar

 

 

 

Contributor

Re: PUK Code needed

A PUK (Personal Unblocking Key) is different than unlocking.  A PUK code is needed when you enter your SIM card PIN number incorrectly three times in a row.  The default PIN is reportedly 1111.   If Xfinity Mobile is not able to find a PUK code for you,  you may have to get a new SIM card.  

 

If you are trying to get your iPhone 8 unlocked in order to use other provider SIM cards, it must be payed off and you have to follow the rest of the Xfinity requirements.  https://www.xfinity.com/support/articles/unlock-mobile-device

 

 

New Poster

Re: PUK Code needed

Thank you for the reply I ended up going to Xfinity store for a new Sim card. It was a Sim pin problem though.
Regular Visitor

Re: PUK Code needed

Help? I too am Smiley Sad
Locked out of MY phone!!!!
New Poster

Re: PUK Code needed

1111