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Number Porting from TMobile to Xfinity

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Number Porting from TMobile to Xfinity

So I got my new device today from XFinity mobile and trying to port my number from TMobile to Xfinity.

 

100s of follow ups through chat, call etc but nothing yet.

 

These people have no clue how to resolve this. 

 

Need help from experts in the forum.

Bronze Problem Solver

Re: Number Porting from TMobile to Xfinity


kanchanchhetri wrote:

So I got my new device today from XFinity mobile and trying to port my number from TMobile to Xfinity.

 

100s of follow ups through chat, call etc but nothing yet.

 

These people have no clue how to resolve this. 

 

Need help from experts in the forum.


Did you start the port through the activation web page?

 

What's the problem?

Official Employee

Re: Number Porting from TMobile to Xfinity

 

kanchanchhetri, did you already activate the device? The port process becomes a little tricky if the device has already been activated with a number before you began your port. 

Official Employee
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Re: Number Porting from TMobile to Xfinity