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Note 8 not receiving calls

New Poster

Note 8 not receiving calls

My Samsung note 8 on xfinity is not All calls. Sometimes it rings sometimes it doesn't. When it doesn't ring the call doesn't even show up in the recents file so they do get to my voicemail. Anyone know a reason for this?
Bronze Problem Solver

Re: Note 8 not receiving calls


@wrote:
My Samsung note 8 on xfinity is not All calls. Sometimes it rings sometimes it doesn't. When it doesn't ring the call doesn't even show up in the recents file so they do get to my voicemail. Anyone know a reason for this?

Try powering down, remove sim, install sim, and power up. It might clear things.

New Poster

Re: Note 8 not receiving calls

Thanks I'll try
Official Employee

Re: Note 8 not receiving calls

Hi Crsko, was mvenanzi's suggestion able to resolve your issues not receiving calls?

 

Thank you


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New Poster

Re: Note 8 not receiving calls

That did not help. But I change settings from global to lte/cmda and turned off volte and that seems to be working..
Official Employee

Re: Note 8 not receiving calls

Hi Crsko, thank you for the update and glad you were able to get this working.  Please let us know if you have any questions in the future.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!