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Not receiving SMS texts from my contacts

New Poster

Not receiving SMS texts from my contacts

After several calls to xfinity mobile and visits to the store I am still not receiving texts from non iphone users.  Tried Apple, after an hour, found out there is not a problem with the phone, the problem is with the carrier.  I will have to cancel and go back to awful AT&T.  I do not want a new phone number.

Valued Contributor

Re: Not receiving SMS texts from my contacts

I have no problems receiving text messages from anyone on my iPhone. Most of them are from android phone users.

 

I think you are being too quick to blame the carrier.

 

If they are MMS style messages, you must have LTE data enabled on your phone.

 

 

New Poster

Re: Not receiving SMS texts from my contacts

I have been to the carrier 2 times and I have called three times.  It is the carrier that is the problem.

New Poster

I fixed my sms text problem myself

suspend your phone and then turn back on.  it works.  I got it from this forum.  After spending hours at xfinity.  I had to call xfinity to suspend phone.  So frustrating, after they walk me thru all the trial and error and then I said just suspend my phone and turn back on!

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New Poster

Re: I fixed my sms text problem myself

This did not work for me - I even bought a new iPhone, started as  a new phone and cannot send messages to an android phone....