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No operational voicemail.

Regular Visitor

No operational voicemail.

I have been unable to get visual voicemail to work on my new iphone 7 ( bought from xfinity mobile). When i go to voicemail icon under the phone app the only option i get is "Call Voicemail". 

 

I've been on the phone with tech and in the xfinity for what feels like my whole life. It's insane.
This has been a months long disaster.

 

There's another thread that had the exact same problem that was solved.
http://forums.xfinity.com/t5/Xfinity-Mobile/Iphone-X-visual-voicemail/m-p/3027492
Please help!

 

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Contributor

Re: No operational voicemail.

 


@DCon1 wrote:

I have been unable to get visual voicemail to work on my new iphone 7 ( bought from xfinity mobile). When i go to voicemail icon under the phone app the only option i get is "Call Voicemail". 

 

I've been on the phone with tech and in the xfinity for what feels like my whole life. It's insane.
This has been a months long disaster.

 

There's another thread that had the exact same problem that was solved.
http://forums.xfinity.com/t5/Xfinity-Mobile/Iphone-X-visual-voicemail/m-p/3027492
Please help!

 


Can you check by turning on the Cellular Data? for visual voicemail, you will need the cellular data to be active (wifi is not enough).  Go to settings > cellular > turn the toggle switch to on and then check the voicemail section.  If its still not working,  you can ping one of the comcast guys who post here regularly.

 

 

Official Employee

Re: No operational voicemail.

 

DCon1, thanks for reaching out. I'll follow up with you in the private message you sent me. 

 

KenF