you might need too due a softeware update too get them working if you dont have a software update then may be a rep can push one out too your phone all ways check your phone for software android updates
Hi skirkendall, thank you for creating a post. I replied to your private message, please reach back out to me there for further assistance.
skirkendall wrote: I just got a new Note 9 from Xfinity Mobile and wifi calling is working but video calling isn't. When I try to enable I get a pop up that says your video calling service on your account we as turned off. Please contact customer service to have the service turned on. I've already contacted customer service and they are telling me it's not compatible with Android. I would have to download a video calling app. But in other forum posts on this topic are saying to PM customer service rep to get it enabled. So my question is what gives is it compatible or not?
Hello skirkendall, unfortunately Xfinity Mobile does not support video calling on Android devices at this time. We are working on getting it enabled soon.