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Today is iPhone 11 Launch Day. I went to my Xfinity store early in the AM and they did not have ANY 256gb iPhone 11's - of any kind. They did not know when they would get them in, and you could not "pre-order" inside the store. Only from your computer. The estimated delivery time was in October ;-(
I went to the Apple Store at the Mall - waited in an organized line for maybe 35 minutes and walked out with 2 new iPhone 11 Pros w/256gb storage. I am now setting them up on my Xfinity account. Xfinity seems to want to blame Apple for this - I just think it's poor supply chain management.
I feel your frustration. I preordered iPhone 11 for October 4 delivery. On launch day same phone was listed as in stock, ready to ship.