I've never signed up for Xfinity Mobile at any point and I've had 2 VERY large charges to my bank account recently. How can I get charged for something I never signed up for, received or used at all?
agno3 looks like you are a victim of fraud if that is the case i would cancel your card with your bank ASAP has there is some steps you need yoo take
you need too contact fraud department
and file a claim
but i would get a hole of your bank ASAP and cancel your card
Hello agno3, the information that (snow7551) shared is correct. If you did not place this order please contact our security team as soon as possible by clicking on the link provided. Please reach back out to me here if you need any additional assistance.
I found three charges on my credit card statement for xfinity mobile and do not have xfinity mobile. I have xfinity, so I can't figure out if this is an internal thing or what.. I don't understand why it is so difficult to get to the bottom of this and figure out whose cell phone bill I am paying! This is ridiculous. I have marked the charges as fraud with bank and now I have to reopen a new account, etc. which is a huge hassle on my part. I just want to know if my information was stolen, you got the person who did this, that is all.
LisaM5, I would also recommend reaching out to CSA's contact info listed above and also change your password for your XFINITY Account.