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Never received $200 prepaid visa for buying iPhone X in February 2018

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Never received $200 prepaid visa for buying iPhone X in February 2018

I switched to Xfinity mobile in February 2018 (4 lines), during which time I purchased the iPhone X. I was told that I'd receive the $200 prepaid Visa card after several billing cycles. Never received it. In May of 2018, I started a communication with ComcastKenF who told me that I should wait until the end of June and check back. I tried contacting ComcastKenF several times over the next 6 months, to no avail (even though I had seen that he was still active during at least some of those months on the forum). Now, nearly a full year has passed and I still haven't received anything. I have all of my receipts. Can anyone please help me? It is starting to feel like Xfinity mobile did some sort of bait and switch with this promo.