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Need iphone cell help

Contributor

Need iphone cell help

Hi, what I would like to do is, I have comcast's trible play, I have comcast voice and my home phone works fine. I just bought a iphone apple 7 Plus and would like for it to have same number as home phone as well as caller ID, will comcast give me sim card with directions to install, does it cost more, my last bill was $204.00, be gentle, lol

Frequent Visitor

Re: Need iphone cell help

As long as you buy your phone from Comcast. They don't  have the option to bring your own phone yet. 

Administrator

Re: Need iphone cell help

@lobo11,

 

I am not sure what you are asking for. When you say you got a new iPhone, was this purchased through us with our XFINITY Mobile service? If so, then when setting up that mobile account you must specify that you want to port your number at the time the order is placed. It can be more difficult to do once the XFINITY Mobile service has already been established. 

 

If you did not get your mobile phone from XFINITY, then you must speak with your mobile phone service provider to have them do the porting of that home phone number. 

 

I hope this information helps. If you have any additional questions, please don't hesitate to let us know.

New Poster

Re: Need iphone cell help

I did not buy an IPhone. I bought A ZTE FROM CRICKET. Since I have had the phone wi-fi has to re-turned on at least 3 times a day..
New Poster

Re: Need iphone cell help

 I just got an xfinity iphone 7, set it up for finger print ID, but have to use my Apple ID every time.  I don't want to have to use any ID every time!  I can't find any info about this anywhere on the web.  Please advise