Community Forum

Need help with porting in a number

Frequent Visitor

Need help with porting in a number

1. Activated BYOD on 2/2 with temporary #. It was working fine

2. called to request port in. Was told to wait overnight

3. in the morning the phone was not working. I was getting Verizon credit card prompt

4. called 4 more times over the past week. Got a few promises of Tier 2 escalation. But the temporary # started working again

5. Tier 2 never called back.

6. ticket #14369515

comcast folks who monitor this forum, please help.

Thanks

Official Employee

Re: Need help with porting in a number

 

MrNJ, I will look into your deferred port request. Please send me a private message with your full name and the phone number associated with your residential account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Need help with porting in a number

Thank you for your reply.

After spending 2 hours on the phone I finally got it resolved.

Official Employee

Re: Need help with porting in a number

Thank you for your reply.

After spending 2 hours on the phone I finally got it resolved.

MrNJ, that's great. Post again if you need help. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!