Thank you for your time and patience. We greatly appreciate you reaching out through the Xfinity Forum. I’ll be happy to provide further direction.
My first question is in regard to your Comcast Xfinity residential high-speed internet account. Have you recently downgraded speeds or disconnected the service altogether? In order to access the Xfinity wifi hotspots, even the unsecured signal, you’ll need an active in-home high-speed account with Comcast.
Also, if you downgraded to a lower speed, that will also impact access. If you’ve maintained the same level of internet service with Comcast, please refer to the link below for additional troubleshooting steps;
Let me know if you have any further questions.
The solution is to download the Xfinity HotSpot app and it will install the necessary file to allow you to establish a secure connection.