My sincerest apology for the frustration you are experiencing. I would like to investigate this issue for you. At your earliest convinience, please reach out to me in a private message. Make sure to include the account holder's first and last name along with the mobile device number that you are experiencing the problems with. Rest assured that we are here to help.
To send a private message, click on my name "ComcastChrisL" and then click on "send message".