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Mobile GPS

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New Poster

Mobile GPS

I switched to Xfinity mobile in September and bought a brand new iPhone 8-plus from them. Since then, neither Waze nor Maps works properly. I get a message saying GPS not available and it shows my car near where I am, but not in the exact location. I get far into the drive and the directions still show the starting street, etc....
I called Xfinity and they said it was the handset, I called apple and they said it was the carrier because the GPS is locating me, it just can’t keep up.
Anyone experiencing this issue?
Valued Contributor

Re: Mobile GPS

Are the specific apps you are trying to use have access to the location service enabled for them?

New Poster

Re: Mobile GPS

Yes they do.
New Poster

Re: Mobile GPS

Yes they do. Smiley Sad
New Poster

Re: Mobile GPS

Same issue.  any further thoughts on how to resolve?

New Poster

Re: Mobile GPS

Yes. It’s super frustrating
New Poster

Re: Mobile GPS

I am experiencing the same problem.  I work for an online company and risk losing hours because of this problem.  Did you get any answers? @PilarGM 

Official Employee

Re: Mobile GPS

Dani1031, thanks for posting! Sounds like signal latency. Have you had a chance to reset network settings? Swap the sim card? 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: Mobile GPS

Check out the article below. Switch to reader view for easier reading 

 

https://appletoolbox.com/ios-location-services-not-working-fix/

 

Good luck!